Paying for a live workout, late cancellations and no-shows.
When and how to pay for a live workout which has a session fee, and our platform's cancellation policy.
Written by Welcome Fit SupportLast update 1 year ago
To join a workout which has a fee, you will be prompted to enter your payment details when confirming the booking. Your card will not be charged until the session commences.
Payments are managed by Stripe, a leading global payments provider.
Welcome Fit does not save or store your credit card details.
Cancellations:
If you cancel a booking within 6 hours of the start time or do not attend, your card will be charged.
If the trainer cancels the session, your card will not be charged.
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